Connection Performance

Vagon Streaming Protocol is designed to adapt dynamically and support connections from anywhere in the world, including up to 4K at 60 FPS.

However, due to network and infrastructure limitations, connection quality can still be affected. If you are experiencing streaming or responsiveness issues, check the points below.

1. Unstable Network Connection

An unstable internet connection is the most common reason for lag, stutter, frame drops, or temporary disconnections.

What to check:

• Use a stable Wi-Fi signal or a wired Ethernet connection when possible.

• Avoid heavy network usage in parallel (downloads, uploads, cloud sync, video calls, or streaming).

2. Out of Date Browser Version

Using an outdated browser can affect WebRTC-based streaming performance and hardware acceleration. We recommend using Vagon Desktop Application to get the best streaming experience.

What to check:

• Update your browser to the latest stable version.

• Use a modern supported browser such as Google Chrome or Microsoft Edge.

• Close unnecessary tabs or extensions that may consume CPU/GPU resources.

• After updating, restart the browser and reconnect to your Vagon computer.

3. Distance Between Vagon Computer Region and User Location

Physical distance between your location and the selected Vagon computer region directly affects latency. If you experience lag, check the selected region and make sure you are connected to the nearest available location. If you are connected to a distant region, contact your Team Administrator to update it.

4. Network & Firewall Issues

Corporate networks, VPNs, proxies, and strict firewalls can interfere with streaming traffic.

What to check:

• Temporarily disable VPN/proxy and test the connection again.

• If you are on a corporate network, ask your IT team to allow Vagon traffic and required WebRTC connections.

• Check whether network security tools are throttling or blocking real-time media streams.

• If possible, test from a different network to confirm whether the issue is environment-specific.

If the issue continues after these checks, contact the Vagon team and include your location, selected region, network type, and a short description of the problem pattern (for example: periodic lag every few minutes, constant high latency, or random disconnects).