# Subscription & Pricing

Use this guide when payments, promo codes, balances, invoices, or subscriptions do not look correct. Vagon uses Stripe as its payment infrastructure, which means the support team can review individual transactions to diagnose problems.

## Payment Failed

Vagon accepts credit, debit, and prepaid cards. The platform does not block any specific card brand or issuer – if a payment is declined, the rejection comes from the card provider or the browser environment, not from Vagon.

If a payment is declined or the dashboard reports an error, work through these checks in order:

1. **Confirm your card details.** Number, expiry, CVC, and billing address must match exactly.
2. **Contact your card provider.** Vagon does not restrict payment methods, so most declines come from the bank or card issuer. Ask them to authorize the charge for Vagon services. This is the fastest way to resolve the issue.
3. **Complete any bank prompt.** Some cards require 3D Secure or another approval step during the transaction.
4. **Disable browser extensions before paying.** VPNs, ad blockers, and similar extensions can interfere with the payment flow. Turn them off (or use a private window with no extensions) when adding a payment method or depositing balance, then re-enable them afterwards.
5. **Try a different card or payment method.** If your card provider cannot or will not authorize the charge, switch to another card.

{% hint style="info" %}
If the issue continues after running through these steps, contact support through the chat button in the bottom-right corner of the website. The team can look up the transaction in Stripe and identify why it was rejected.
{% endhint %}

## Balance Did Not Update

If a payment completes but your balance does not change:

1. Wait a few minutes and refresh the dashboard.
2. If the balance still does not update, contact support with:
   * Your account email.
   * The exact payment time.
   * The transaction or receipt details from your card provider.

## Promo Code Will Not Apply

Promo codes have specific rules, and an error usually means one of those rules has been triggered:

* **Expiration date.** Every code has an expiration date and stops working after it.
* **Usage limit.** Codes have a maximum number of uses across all users.
* **Restricted distribution.** Codes are issued to specific communities and are not publicly available.

If you received the code from a trusted source and it still does not apply, confirm it has not expired and then contact support so the team can investigate.

## Processing Fee

Vagon charges a processing fee on payments. This fee covers what Stripe charges Vagon to securely store and process payments.

* The fee is standard across services that use Stripe and similar payment providers.
* For the current processing fee details, see [vagon.io/pricing](https://vagon.io/pricing).

## Subscription Questions

For subscription changes, review your current plan in the dashboard before starting new sessions. Plan changes can affect available performance options and usage behavior.

## Next Steps

{% content-ref url="/pages/xLH94nGFCBVD3uGThLIk" %}
[Subscription and Payments](/computer/plans-and-billing/subscription-and-payments.md)
{% endcontent-ref %}

{% content-ref url="/pages/Euj9ioJdqhUxCYMbWepx" %}
[Credits and Balance](/computer/plans-and-billing/credits-and-balance.md)
{% endcontent-ref %}

{% content-ref url="/pages/BFi4Fi2Y15LM3l9Mzdga" %}
[Computer Plans](/computer/plans-and-billing/computer-plans.md)
{% endcontent-ref %}


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