Subscription and Payments

Manage payment methods, understand the monthly storage fee, and learn what happens when you end your Vagon subscription.

Use the billing area of your Vagon Dashboard to manage payment methods, review invoices, top up your balance, and control your subscription.

Accepted Payment Methods

Vagon accepts:

• Credit cards

• Debit cards

• Prepaid cards

PayPal and other alternative payment methods are not supported.

Payment Processor and Security

All payments are handled through Stripe. Card details are stored and transactions are processed securely on Stripe's infrastructure, not directly on Vagon's servers. You can review Stripe's security and compliance details at stripe.com.

Add an Additional Payment Method

You can keep more than one card on file and choose which one is preferred.

1. Open the Dashboard and select Payments from the left sidebar.

   

   Payments section in the Dashboard sidebar
2. Click the + icon to add another payment method.

   

   Add payment method button
3. Fill in the card details in the form that opens. The new method is added to your account.

   

   Payment method form

After adding a new card, mark one of your payment methods as preferred so future charges use the right one.

The Monthly Storage Fee

The base monthly charge on your Vagon Computer is a storage subscription. It keeps your computer and files available on the cloud between sessions and includes an initial storage allowance.

You can expand storage from the Dashboard if you need more room than the included allocation.

The monthly fee is for storage only. Time spent in active sessions is billed separately according to the performance option you choose.

End Your Subscription

You can stop your subscription at any time from the Dashboard.

1. Open the Dashboard and select Settings in the left sidebar.

2. Open the End Subscription tab.

3. Confirm the request.

Your subscription stays active until the end of the current billing period, then ends on the next renewal date. You will not be charged for the following period. You can find the exact end date in the Subscription Renewal section of Settings.

When your subscription ends, your Vagon Computer and all files in your Vagon Files directory are removed along with any attached data. Back up anything you want to keep before the end date.

After Ending a Subscription

Your balance is preserved. Ending a subscription does not affect the credit on your account. Whatever balance you had remains there and is available the next time you start a subscription.

You can restart any time. Starting a new subscription is always an option. If you renew before your current plan expires, your installed applications and files stay in place. If you wait until after the plan has ended, your computer will need to be set up again because cloud-stored data is removed when the subscription period closes.

Payment Method Checks

If a payment fails:

• Confirm the card details are current.

• Check bank approval or 3D Secure prompts.

• Try another payment method on file.

• Contact support if the payment is charged but your balance or subscription does not update.

Next Steps

Computer PlansCredits and BalanceSubscription & PricingExpandable Disk Storage